Note: This service has an additional cost. For more information, please contact our customer service department at 787-625-0440.
Text messages can be sent through multiple screens.
**Note: If a patient in response to your text message, type the word Stop, automatically, they unsubscribe from text messages, from the office. In that case, in order for the office to send a message to the patient again, and not display the message of "(xxx) xxx-xxxx is unsubscribed", the patient must send the word Start, through the text message, to continue with the service. (This action can only be performed by the patient, neither E Health Partners, nor the offices, will be able to work with this situation.) For more information, please go to the following link:
https://www.twilio.com/docs/api/errors/21610
Main Menu
- On the main menu screen, click on the Send SMS to patient button, located in the Arrivals section.
- The following screen will be displayed:
- If you want to send the previously configured text message, click on the Send button.
- If you want to send a custom message, you can delete the configured message and type the message of your choice.
- Then click on the Send button.
- Automatically, a confirmation message, will be displayed at the top of the screen.
- To set up a general text message, go to the Appointments Settings screen.
- Click on the SMS Settings, located at the top of screen.
- The following screen will be displayed:
- For the text message to be sent in Spanish, the patient must have the Speaks Spanish box selected, on the Appointments Details screen.
- If you do not have this box selected, the text message will arrive in English.
- If you want to send a text message via Templates, click on the Send SMS button.
- The following screen will be displayed:
- Select the text message template you want to send to the patient.
- Once selected, click on the Send button.
Appointments
- Go to the Appointments screen.
- Click on the Send SMS button, located in front of the patient's name.
- Click on the Information button, located next to the patient's name.
- Click on the Send SMS.
- Or click on the right mouse button, and select the Send SMS to patient option.
- The following screen will be displayed:
- If you want to send the previously configured text message, click on the Send button.
- If you want to send a custom message, you can delete the configured message and type the message of your choice.
- Then click on the Send button.
Automatically, a confirmation message, will be displayed at the top of the screen.
- To set up a general text message, go to the Appointments Settings screen.
- Click on the SMS Settings, located at the top of screen.
- The following screen will be displayed:
- For the text message to be sent in Spanish, the patient must have the Speaks Spanish box selected, on the Appointments Details screen.
- If you do not have this box selected, the text message will arrive in English.
- If you want to send a text message via Templates, click on the Send SMS button.
- The following screen will be displayed:
- Select the text message template you want to send to the patient.
- Once selected, click on the Send button.
Appointments / Lis View
- Go to the Appointments List View screen.
- Click on the Send SMS, located next to the patient's name.
- The following screen will be displayed:
- If you want to send the previously configured text message, click on the Send button.
- If you want to send a custom message, you can delete the configured message and type the message of your choice.
- Then click on the Send button.
Automatically, a confirmation message, will be displayed at the top of the screen.
- To set up a general text message, go to the Appointments Settings screen.
- Click on the SMS Settings, located at the top of screen.
- The following screen will be displayed:
- For the text message to be sent in Spanish, the patient must have the Speaks Spanish box selected, on the Appointments Details screen.
- If you do not have this box selected, the text message will arrive in English.
- If you want to send a text message via Templates, click on the Send SMS button.
- The following screen will be displayed:
- Select the text message template you want to send to the patient.
- Once selected, click on the Send button.
Clinical Records
- Go to the Clinical Records screen.
- Click on the Send SMS button, located next to patient's name, in the Today's Patients section.
- The following screen will be displayed:
- If you want to send the previously configured text message, click on the Send button.
- If you want to send a custom message, you can delete the configured message and type the message of your choice.
- Then click on the Send button.
Automatically, a confirmation message, will be displayed at the top of the screen.
- To set up a general text message, go to the Appointments Settings screen.
- Click on the SMS Settings, located at the top of screen.
- The following screen will be displayed:
- For the text message to be sent in Spanish, the patient must have the Speaks Spanish box selected, on the Appointments Details screen.
- If you do not have this box selected, the text message will arrive in English.
- If you want to send a text message via Templates, click on the Send SMS button.
- The following screen will be displayed:
- Select the text message template you want to send to the patient.
- Once selected, click on the Send button.